Computers in Libraries, Day Three

Keynote: Lee Rainie, Pew Internet Project

Not a Think Tank, a Fact Tank

Attention Zones:

Most of us now have continuous partial attention, in the shallow end of most information

But there are some really deep divers, especially those recently diagnosed or their loved ones, and they want to be an instant expert on the condition.

Vs info snacking

Media Zones:

·         social streams

·         Immersive space ... as in gaming

·         Creative/participatory

·         study/work

Can be nodes in social networks

People turn to their networks for three things

1  reporters/sentries, word of mouth matters more than mass media

2 As information evaluators, they vouch for or discredit a business's credibility and authenticity...can be scale tippers

3 as forums for action, everybody' a broadcaster or publisher

Cosmic big value-add by libraries

1 teachers of new literacies

2 navigation literacy

3 connections and content literacy

Skepticism

Instruct in ethical behavior in a new world

Thinking Critically and Strategically: Seeing Possibilities / Rebecca Jones, Dysart & Jones

Critical Optimism (thinking critically is NOT criticism)

Peripheral vision

Don’t focus on the twenty percent that are whining

Leadership is about pissing somebody off. (Colin Powell)

Effective Workflows for Multi Generational and Tech Change: Colleen Harris, Univ of TN at Chattanooga

4 major factors of workflow change

·         Technology

·         Skill sets

·         Infrastructure

·         Planning

Examples: ereserves, illiad workflows, oclc web svcs

Morale issues may actually be skills issues

Peer to peer training v effective

Ability and interest are two very different factors

Stagnant ILL

The z39.50 and amazon connections are great

Custom holdings info essential, top five lender string

Porting old practices into new systems

Oclc webscale management systems

Dump old ils?!?

Worldcat local much different than old catalog

QR Codes – the ZSR folks phoned it in  http://laurenpressley.com/library/2011/03/qr-codes-for-cil/

Mobile Usability with Jeff Wiesniewski

Mobile website emulator, firefox has a user agent switcher

Transliteracies: Libraries as the Critical "Classroom" /Gretchen Casserotti and Brian Hulsey

To be an active participant in today's society, you have to be literate across all media.

Concept of story has evolved in sooo many formats

Now that we experience the world through so many forms and formats, kids aren’t beholden to the container...they care about the content, so flexibility is key

Types of literacy: print, information, spacial, digital, scientific, visual, cultural, media

We cannot rely on standard forms of instruction for today’s generations

Don’t contribute to the growing disconnect between learning and life

Not just a digital divide, but a multilevel caste system (argh)

http://librariesandtransliteracy.wordpress.com/

Computers in Libraries, Day two

Keynote:

Three Keys to Engaging Digital Natives: Michelle Manafy, Free Pint Limited

In my day . . .

·         Digital Natives are those who grew up with nearly ubiquitious internet access and speak the language, vs us digital immigrants

·         By 2018, they will have tranformed the workplace and changed expectation

·         They have hidden advantages that allow them to learn and work in ways that we cannot, so we should leverage their worldview and engage them

·         Communal generation, readily share all aspects of their lives

·         TakingITGlobal social network for civic engagement

·         Users can and will become your greatest advocates through their usual channels

·         This generation is interested in knowledge sharing, not knowledge hoarding

·         Quirky.com: submit your killer idea...social product hub. The influencers also earn money from products brought to market. Realtime market feedback..buzz created long before comes to market

·         Localmotors new american car company, crowdsourced open community process. Actually produces cars via open plans

·         ProPublica reporting network, collaborative journalism Systemetizes crowdsourcing

·         Digitalkoot from Finland...access to cultural heritage, play games to improve searchability and usability of the site; post scores to facebook and autopublicize the content and recruit new users

·         Kids have a totally different view of currency, would easily take their allowance n paypal or online music credits

·         Pbs digital nation project, user stories and feedback incorporated into the documentary as it is being made. Six word story about how living digitally has changed their lives

·         State Library of Victoria has lots of examples of interaction

·         Library of Birmingham reenvisioning the library, building a new one, and engaging with their users along the way

1.       public opinion not private lives

2.       knowledge sharing not knowledge hoarding

3.       interactions not transactions

Forthcoming book:  Dancing With Digital Natives

Learning from Inspirational Libraries: Marshall Breeding

All photos of libraries, mostly in other countries, he has a database of 26,000 library photos but I can’t find any evidence that he displays on the web publicly, alas.

Organizational Intelligence: Scott Brown and Sabrina Pacifici

·         Proactively stalking people in your organization, searching for clues: where are the champions, who owns what web properties.

·         Email forwarding gives you clues, who forwarded and what they said.

·         If you use URL shorteners, it will track hits by it

·         Finding the pulse... Where and what are the conversations? Finding the pain as well.

·         Who is passionate about the topic. Who's contributing content.

·         If you are nonthreatening and aligned neutrally you'll get more questions and can act as a bridge in the organization.

·         Beyond the org chart... Who needs content? Easy allies.

·         Linkedin sharing can reveal a lot

·         Visibility and openness....who else should know about us?

Adapting Best Practices for Strategic Alignment in the New Hybrid Library: Janel White & Hannah Somers, NPR Manage the image of your projects... Be aware of other projects going on and embed yourselves. Adopt the same accountability models.

Center for Homeland Defense and Security Naval Postgraduate School Jodi Stiles and Greta Marlette

Mobile Programs for the Enterprise

NASA Goddard space flight center library

Moving beyond the walls of the library, a huge campus

Mobile librarian service...three month pilot program

Met w building managers to find candidates for the program, with high foot traffic and wifi...visibility is key

Danielle Pollock, Sandia National Laboratories

·         Got every ereader available, primarily for PDfs

·         Ipad ranked highest overall, kindle dx did well

·         Security review of all devices

·         Defined process for evaluation and approval

·         Support users reading on smartphones

·         Recommendstion numbet five, do not implement a device lending program, the staff time is significant No one device works for all users They're really single user devices

Getting to the Eureka! Moment

Julian Aiken Yale Law Library

More of a comedy routine than a learning session, but he is the guy who lends out his dog at Yale.

Tuesday Evening Program was hilarious, as usual. Two points from Stephen Abrams:

·         More library cards than drivers licenses in the United States

·         More library branches than Starbucks and McDonald’s combined

Apparently I’m going to have to fact-check that one for Dave K.

Computers in Libraries, Day 1

Keynote. Google guy's plane was three hours late, so a panel filled in and talked about him behind his back, and they ended up being more interesting than the speaker himself, who spoke during the lunch hour. Panel discussion partly here http://www.libconf.com/2011/03/21/cil-opening-keynote-panel/

Secrets of Super Searchers: Mary Ellen Bates

She was also at the Entrepreneurial Conference at ZSR recently, but there she was talking about her business and here she shared tricks from the ever-evolving search engine market.

·         Google now has AROUND proximity search (use caps) Not earth shattering, but makes a difference if you try comparing phrase searching with AROUND

·         Ngrams.googlelabs.com – see the use of a word (in books) over time. For example, I searched consumption, tuberculosis to see where the rise and fall of each term was used.

·         Block content farms from your search results “Personal blocklist” block {domain} chrome works best, of course you have to sign in to Google

·         Yahoo correlator: limited to wikipedia related concepts Clues.yahoo.com. Aggregated queries, zeitgeist

·         Bing now has a NEAR operator. Autism near:5 vaccination

·         Duckduckgo.com...good for disambiguation

·         Blekko... Blocks spam and content farms automatically Specialized slash tags.  / sort by relevance or rank or date

·         Waybackmachine.org now has a timeline Less clicking, more browsing

Search Engine Update: Greg Notess

·         A battle against content farms; beware of permanently blocking something, changes in an instant...ehow may be useful again someday

·         Google recipes only use content that is marked up according to the google markup language

·         Notice the Google left side options constantly changing, even some features from the advanced search screen have moved left

·         Phonebook features are gone from google

·         Look at your google ad preferences, pretty interesting www.google.com/ads/preferences (wow, it thinks I’m in the 25-34 age range!!)

·         Blekko /liberal or /conservative Qwiki, different approach

Google books keynote rescheduled from the morning
James Crawford, engineering director

·         Why, how, and what can be done with fifteen million scanned books

·         Part of larger mission to organize the worlds information

·         Six years later, the project is over fifteen million books

·         Thirty thousand plus publishing partners

·         Back to 1473

·         Ranking books is harder than web pages, not as many references, esp in fiction

·         478 languages

·         Hard to do OCR in Klingon

In Pursuit of Library Elegance: Erica Reynolds and John Blyberg

·         See the book by Matthew May

·         Rules are outta control

·         Signs are bandaids

·         Limited resources help spark creativity and innovation

SharePoint Tips and Tricks: Jeff Wiesniewski, pitt.edu

We need sharepoint 2010!!!

·         Content Organizer features bulk file imports

·         Rules-based file migration

·         Automatic routing to the appropriate library

·         Tags and managed metadata, tag clouds

·         Enable user ratings will float useful content up

·         2010 will automatically import some picture metadata

·         Federated search in win 7, you can connect w desktop search

·         Search engine filters out broken links

·         Managed term sets

·         Semantically link items

·         Dropbox with global rules if it has metadata

·         “Document sets” group related docs together as a set, for example ppt and handouts and spreadsheet, packaged together as a set Semantics trump security

·         Mobile! Add ?mobile=1 to end of the url to see how it will render for mobile

·         Drive adoption by making sharepoint-only content, don’t continue to email the documents, that enables the resistors

Model Mystery

While taking inventory and cleaning out Dorothy Carpenter Medical Archives materials at Piedmont on Friday, March 11, one of our discoveries was this:

 It took me, Lesa and Mark to unwrap it and find all the little parts:

We started wondering where it came from and why we would have it in the Archives section (provenance). Mark posed with "her," as we dubbed it, and thanks to smart technology, an email was sent to Molly and David. David asked if it was damaged and yes, it is while Molly said keep it and research it.

While driving back to Gray building, we had time to think about it and thanks to smart technology, we also had clues, i.e. photos, so others could help us solve the mystery - the fun part of this job, playing detective!

Anyway...
Cowabunga! Mystery solved, thanks to documentation from my predecessor!

It was donated by Sherry Foster from the Physicians Assistant Program and arrived to its new home at Piedmont on August 25, 1998. According to the PA Program, it is a 1950s anatomy mannequin. When a medical museum comes our way, "she" will live in her dream home. Meanwhile, "she" remains packed at Piedmont.

A tangent: I appreciate Joanna arranging the trash and recycle bins as well as the boxes collected. She also spent her day in the dust with us including sitting on the floor processing slides. Thank you to her, Lesa and Mark!

From Vision to Implementation: The Conference for Entrepreneurial Librarians

Hosted by Z Smith Reynolds Library, March 10 & 11, 2011

Now international!  w attendees from China, S Africa, and Nigeria

Keynote: Mary Ellen Bates

Entrepreneurial skills make you a better employee, enhancing your skill sets even if you don’t become an entrepreneur

Thisisindexed.com

http://www.batesinfo.com/extras/assets/entrepreneurial.pdf

Concurrent session 1

The Library as Partner: Sustaining Relevance in a Collaborative, Student-Focused Technology Center. Heather Lambert and Christy Groves, Middle Tennessee State University
Created a new Digital Media Studio, Information Commons and study rooms

http://library.mtsu.edu/digitalmediastudio/
Did NOT partner w IT – political issues

Writing Ctr included

Faculty info tech center not as successful

Repurposed and trained existing personnel, the emerging tech libn is the only new person

Digital media studio mission statement provides accountability
Color printer is Academic use only
Tech coach appointments
Half open source, try out new and let students vote on it
Subscription to lynda.com for tutorials
Software of the month, will try anything

Stall wall news in the loo

Desktop Wallpaper their marketing space

60-second survey

“Find it all here”

Amazing race with hidden QR codes

Fun for all, even the security guard

Faculty are ‘special’... Sent paper mail, they don’t read email

Must speak about copyright every time they give a tour

Provide copyright-friendly resources, talk about licensing their product with creative commons

Feedback, qualitative and qualitative.

Seven types of feedback... Satisfaction, wish list, staff satisfaction

**They keep a NO log, anytime you have to tell someone no, jot it down with why

BRIEF focus group with student assistants, bribe w/ coffee coupons

Shift team where they balance each other out

Users don't like the open source as much as they thought they would

Need a night manager

Concurrent Session 2:
User-Driven Service Development: The GroupFinder Project

Joseph Ryan, Digital Projects Librarian, NCSU & Josh Boyer, Associate Head, Distance Learning & Research and Information Services, NCSU

This session described the development of GroupFinder, a first-of-its-kind system designed to help students coordinate group study at the library. Beginning its life as a Facebook application and ending up as a system available on library kiosks, touchscreens, the Web, and mobile devices, GroupFinder has changed substantially during development because of the project’s focus on end user needs. Flexibility and the willingness to abandon preconceived notions about student group study have been key to the success of GroupFinder, and the team described how user research can be used to create new services to benefit library patrons.

Driven by bad cell reception in the DH Hill Library
42in display w QR codes  - Cannot miss them

Nine group study rooms.

Online reserves 2hrs

Checkbox - post to group finder?

Amenities in the rooms listed

Started on facebook, real app. See Everyone or just your friends
Allow others to join me checkbox

2008 Feedback from students: Facebook is not really where they want to interact with an institution

2009 activity board - Cork board model doesn't mean anything to them ->Whiteboard model

LOTS of rounds of talking to students, bribe with free coffee

Stats are great

Kiosks helpful but not highly used

QR codes not really used like they expected

Not just room booking, but other places in the library

Locations that are heavily trafficked and visible

Open source on google code!!!

Reception

DAY TWO

Evolution of the Charleston Conference, now in 30th year
Partly for tenure
W Beth Bernhardt, co director of confirm committee
Www.katina.info/conference/archives

Both CC and Against the Grain are LLCs w part-timers and volunteers Relatively huge now, 157 presentations in 2010...rely heavily on dropbox.com to transfer files and collaborate

Creating an Open Access Journal

Unc-g

Rerun of the LAUNCH confirm presentation Journal of Learning Spaces OJS open source software NOt intending to make a profit

DOAJ startup guide

Twice a year..not published yet.

Free Pkp open journals systems .. Incredibly easy to use

Not even published yet, but they're already looking at a journal of learning spaces conference next year!!

The canadians are really good at this

Libraryh3lp

Just 2 employees Pam (who works fulltime at UNC) and Eric

Can staff chat svc from your phone!

Chat or SMS on the patron end

Started in 2003 as a night chat collaboration btwn duke, ncsu, and unc Not scalable

2006 meebo, intended for individual and didn't work for multiple libns

2007 Eric hacked pidgin4lib

Peer to peer

Needed web based architecture to grow

Now based at Amazon s3, cloudfront

NCknows paid for a lot of development – will likely migrate to this platform when contract is up

2008 cost depended on institution size

Generating profit by 2009

Rearchitecting constantly

300+ libraries, min 250/ yr (we are included on ZSR license, but will take our money if we insist)

Major upgrade this summer

Over a million chat sessions

Localization in other languages

25% conversion rate (testers who pay)

Academic libs 10-20k fte is 300$

Default trial is 90 days

Payment on honor system, does not stop working

Refchatter is same svc w training and support by third party

Paid users get pager and phone access 24/7 .

Lunch - Tim Spaulding from LibraryThing – an incredible story!

Slides are forthcoming

Sat with Nancy Stine, AHEC

Lightning rounds

Lynda personal embedded librarian

Living learning communities, dorms w classroom spaces

Library first responder student advocate

Tim Rogers, NCLIVE

Ebooks collaborative, matching etc,

Ingrid Ruffin

So what if i don't want to work in a library? Other avenues to pursue

Gals from Eli Lilly, outcomes based job objectives Entre and intrapreneur knowledge based services
The entrepreneur next door, quiz

Closing remarks

Plenary session, carol strohecker, center for design innovation Downtown Winston-Salem!!

Collaboration, interdisciplinary

Free software foundation

Physics of acrobatic circus performers

innovative tools and environments for learning